Forgotten your password or can’t get into your account? Don’t worry, it’s quick and secure to reset it. Here’s what to do:
1. Go to the login page
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Open the Thrive app and tap ‘Forgotten password’.
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Enter your email address and tap ‘Send verification code’.
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Remember, this link is valid for one-time use only.
2. Check your inbox
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You’ll get an email with a one-time verification code.
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Can’t see it? Check your spam or junk folder just in case.
3. Enter your code
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Head back to the app and type in the code from your email.
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The code only works once, so use it soon after receiving it.
4. Set a new password
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Choose a strong password you haven’t used before.
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A mix of letters, numbers and symbols is best.
And you’re back in.
Still stuck?
No worries. Get in touch with our support team and we’ll help you reset it.