Didn’t get your welcome email? Start here

When your account is ready, we’ll send you a welcome email with a secure link to set up your account.

What to expect

• Your link is live for 7 days.
• Click the link, enter your date of birth, create your password, and you’re in.
• After that, you’ll sign in using those details, and multi-factor authentication can be added.

Haven’t received your welcome email?

Start with a couple of quick checks:

• Check your spam or junk folder.
• Your employer might still be setting things up.

Still nothing? You can:

• Ask your employer to resend your welcome email through the Thrive employer portal.
• Contact Thrive Customer Support and we’ll send you a new link.

Link expired?

No problem.

Your link is only active for 7 days. If it’s expired, you’ll need a new one.

You can:

• Ask your employer to resend your welcome email.
• Or contact Thrive support and we’ll sort it.

Already set up but can’t sign in?

Head to Trouble signing in? Reset your password and follow the steps.

Good to know

Once you’re in, everything’s in one place, your pension, benefits, and tools to help you feel more confident about your money.