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Errors with my Papdis file

Learn about different errors shown when uploading a Papdis file and what will need to be amended. 

Common Errors When Uploading a PAPDIS File and How to Fix Them

When uploading a PAPDIS file, you may encounter errors that prevent the file from being successfully processed. If your file upload has a “Fail” status, the following are the most common error messages you may see, along with instructions on how to resolve them.

1. Error: The Employer ID on the Submission is Not the Correct One for This Company

Details:
The company ID in column C of the PAPDIS file is either invalid or incorrect for the company.

How to Fix:

  • Double-check that you are uploading the file to the correct account.

  • If the account is correct, amend the employer ID in column C of the PAPDIS file with the correct ID, which can be found on your dashboard.

  • Once corrected, upload the file again.

2. Error: Group is Missing

Details:
Column D on the PAPDIS file is blank.

How to Fix:

  • Add a group name for each record in column D.

  • If you do not use groups, enter “default” in column D (all lowercase) and upload the file again.

3. Error: National Insurance Number Format is Wrong

Details:
There is an invalid National Insurance (NI) number in column R of the PAPDIS file.

How to Fix:

  • Correct the NI number to a valid one and upload the file again.

  • If you do not have the correct NI number, or if it’s only temporary, delete it from the file and upload the file again.

4. Error: We Do Not Recognise the Name of the Header(s)

Details:
The PAPDIS file contains an invalid column header (this could apply to any of the headings in the file).

How to Fix:

  • Review the error message to identify the invalid header.

  • Update the header name to match the correct specification and upload the file again.

  • You can find the correct header specifications here.

5. Error: A Header is Missing

Details:
A required header is missing from the PAPDIS file.

How to Fix:

  • Check the error message to identify which header is missing.

  • Add the missing header, along with any relevant data, to the file.

  • Upload the corrected file again.

  • The full list of header specifications can be found here.

6. Error: The Allowed File Types are text/plain and text/CSV

Details:
The file is saved in an unsupported format.

How to Fix:

  • Resave the file in the correct format, which is CSV (Comma Delimited) (*.csv).

  • Upload the file again.

Important Note:

If any of the above errors occur, make sure to also update your payroll software to reflect the necessary corrections. Failure to do this may result in the same error reappearing when you upload the next file.

Need Further Assistance?

If you continue to face issues or need additional support, please feel free to contact us for help.