Moving your pension from Thrive to another pension provider

If you’re thinking about transferring your pension to a different provider, there are a few things to consider. Here’s how the process works and why staying with Thrive might be the right choice. 

Thinking about transferring out?

If you’ve worked in a few places, you’ve probably got more than one pension. You can keep them separate, or combine them into one place, it’s up to you.

If you’re thinking about moving your pension out of Thrive, take a moment to weigh up your options. You can also use our consolidation service in the Thrive app to bring your old pensions together.

Want to move an old pension into Thrive instead? Here’s how.

Reasons to stay with Thrive

There are plenty of benefits that come with staying part of Thrive, including

• Thrive employee app: Check in on your pension anytime, anywhere.

• Financial coaching and advice: Access to qualified financial coaches and advisers whenever you need a second opinion.

• Education and wellbeing tools: From money guides to tailored support, Thrive gives you the clarity and confidence to feel in control.

• Sustainable investments with Smart Pension: Your money supports companies building a safer, more stable future.

• Simple, modern experience: Designed to be clear, easy and empowering. No jargon or confusion.

Things to consider if you’re leaving

Have you been offered an incentive?

Some providers tempt you with short-term rewards to move your pension. These can sound appealing, but always check the details first.

Will you be managing your investments yourself?

If the new scheme puts you in charge of where your money goes, make sure you’re confident handling that risk and responsibility.

Be wary of scams

Unfortunately, pension scams are on the rise. Before you transfer, check:

• The FCA’s ScamSmart page

• The Pensions Regulator’s list of authorised schemes

• Trustpilot reviews of your new provider

• Thrives own risk warnings, which highlight what to look out for

Your contributions

You’ll need to stop contributing to your Thrive account before a transfer can take place.

Fees

Thrive doesn’t charge you to transfer your pension. But your new provider might, so ask them first.

Transferring overseas

We can only transfer your pension to a registered UK scheme or a Qualifying Recognised Overseas Pension Scheme (QROPS). If you’re moving abroad, double-check the rules in your new country.

How to transfer your pension:

If your new provider uses Origo

Ask them to start the transfer for you. You won’t need to sign anything for Thrive or Smart Pension, though your new provider may need a letter of authority.

Once Smart Pension, receives the request and your account is ready, they’ll begin the transfer.

If your new provider doesn’t use Origo

Here’s how:

• Call Smart Pension on 0333 666 2626

• Have your National Insurance number ready. You’ll also need a few personal details and they’ll ask some quick security questions before they can make any changes.

• Let them know you’d like to complete the transfer out form

• They’ll guide you through the process

What happens next

Once we’ve got everything we need, and your account is ready, Smart Pension will process the transfer. Just remember - once a transfer is complete, it can’t be reversed.