Signing into Smart Pension

You’ll need to access Smart Pension to manage certain changes to your pension, like updating investments or adding a beneficiary.

Here’s how to get set up.

How do I sign in?

1. Open the Thrive app.

2. Go to your pension section.

3. Follow the link to Smart Pension.

4. Log in, or set your password if it’s your first time.

Follow the steps to access Smart Pension and set your password if it’s your first time logging in.

It only takes a few minutes to get set up.

Use the email address your employer shared

This part really matters.

You need to use the pre-filled email address shown on screen when setting up or signing in to Smart Pension.

That’s the email address your employer provided. It’s also the one Smart Pension has on record for you.

If your email isn’t pre-filled, use the one your employer set up for you.

Not sure what that is? Just check with your employer and they’ll let you know.

If you try to use a different email address, Smart Pension won’t be able to match your details. And you won’t be able to access your pension.

I haven’t set a password yet

If it’s your first time logging in, you’ll need to create a password through Smart Pension.

Just follow the on-screen steps. You’ll receive an email to confirm and set things up securely.

Make sure you’re using the pre-filled email address when you do.

Real support when you need it

Money can feel complicated. It doesn’t have to stay that way.

Inside the Thrive app, you can book time with a financial coach to talk through:

• How your pension works.
• Bringing old pensions together.
• Any other money questions on your mind.

It’s calm, clear guidance. In plain English. And it’s there whenever you’re ready.

Still have questions?

If you’re unsure about anything, our customer support team is here to help.

Whether you’re getting set up or just need a quick answer, we’ll keep it clear and straightforward.

You can contact Thrive Customer Support here.